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Streamline Preschool Communication

The Veli Communication platform enables seamless interaction between parents and Ocean Colleges regarding preschool students.

Key Features

Through the application, parents can:

• Access real-time student updates
• Message teachers directly and schedule meetings
• View important information including meal plans

Support Center

1. Login Issues

If experiencing login difficulties:

• Verify internet connection and app version
• Common solutions:
• User mismatch: Ensure VUU and Interactive credentials match
• Access issues: Confirm account activation and permissions
• Session timeout: Re-login via authorization button

2. Password Reset

Password changes synchronize with Interactive systems - update credentials through that platform.

3. Notification Troubleshooting

If notifications aren't appearing:

• Enable notification permissions in device settings
• Restart the application

4. Frequent Updates

Regular improvements ensure:

• Enhanced parent-teacher communication
• Optimized performance across authorization levels

5. Additional Support

For unresolved issues:

• Contact support at [email protected] with:
• Username
• Device model
• App version
• Or use the in-app Support feature